Whether it’s your data or our agreement — we keep things completely transparent.
{
Legal
}
Terms of Use
1.
Acceptance of Terms
By accessing or using the Hub45 website operated by PT Solusi Terpadu Batam ("Hub45", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use.
If you do not agree with these Terms, you must discontinue use of this website immediately.
2.
Purpose of the Website
This website is provided solely for informational and business communication purposes relating to our business process outsourcing (BPO) and remote talent services.
The content on this website:
does not constitute a legally binding offer,
does not create a client relationship,
does not constitute professional, legal, financial, or technical advice.
All commercial engagements and service relationships are governed exclusively by separately negotiated and executed written agreements, including but not limited to Master Service Agreements (MSA) or Service Contracts.
3.
Eligibility and Intended Audience
This website is intended exclusively for:
business representatives,
corporate clients,
professional users seeking B2B services.
The website is not directed toward consumers or individuals acting in a personal capacity.
4.
Intellectual Property Rights
All materials available on this website, including but not limited to:
text,
graphics,
logos,
branding elements,
layout and structural design,
downloadable materials,
software elements and digital assets,
are the intellectual property of PT Solusi Terpadu Batam or its licensors and are protected under applicable intellectual property laws.
You may:
view and download content solely for legitimate business evaluation purposes.
You may not, without prior written permission:
reproduce,
modify,
distribute,
republish,
commercially exploit,
create derivative works from website content.
5.
Acceptable Use and User Conduct
When using this website or submitting information through contact forms, you agree to:
provide accurate and truthful business information,
use the website only for lawful purposes,
refrain from activities that may harm the website or its users.
You must not:
introduce malware, malicious code, or harmful technologies,
attempt unauthorized access to systems or data,
conduct automated scraping, harvesting, or data extraction,
submit spam, unsolicited marketing messages, or fraudulent inquiries,
interfere with website functionality or security mechanisms.
We reserve the right to restrict or block access in case of misuse.
6.
No Reliance Website Information
While we aim to keep information accurate and current, business environments and service offerings may change.
Information presented on this website should not be relied upon as the sole basis for business decisions. Formal commitments arise only from executed contractual agreements.
7.
Disclaimer of Warranties
This website is provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, Hub45 makes no warranties or representations, express or implied, regarding:
accuracy,
completeness,
reliability,
availability,
fitness for a particular purpose,
uninterrupted or error-free operation of the website.
8.
Limitation of Liability
To the maximum extent permitted by law, PT Solusi Terpadu Batam shall not be liable for any damages arising from or related to:
access to or use of this website,
inability to access the website,
reliance on website information,
technical interruptions, delays, or system failures,
unauthorized third-party access or cyber incidents.
This limitation applies to direct, indirect, incidental, consequential, or special damages.
9.
Third-Party Links
We do not sell Personal Data.
Personal Data may be disclosed only when necessary:
to trusted service providers supporting our business operations
to professional advisors (legal, accounting, compliance)
to government authorities or law enforcement where legally required
to protect legal rights, contractual obligations, or operational security
All third parties are required to maintain appropriate confidentiality and security protections.
10.
Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how Personal Data is collected, used, and protected.
By using this website, you acknowledge that you have reviewed our Privacy Policy.
11.
Website Availability and Modifications
We reserve the right, at any time and without prior notice, to:
modify website content,
suspend or discontinue website operation,
update or revise services or information presented.
We are not liable for any consequences resulting from such modifications or interruptions.
12.
Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
Any dispute arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Batam, Indonesia, unless otherwise required by mandatory law.
13.
Changes to These Terms
We may revise these Terms of Use periodically. The updated version will be published on this page together with the revised effective date. Continued use of the website after updates constitutes acceptance of the revised Terms.
Effective Date / Last Updated: 28.05.2026
14.
Contact Information
For legal inquiries or permission requests regarding website content, please contact:
PT Solusi Terpadu Batam (Hub45)
Legal Contact Email: hello@hub45.com
Address: Graha Pena Batam, Lt. 8 Suite 805-1F, Jl. Ahmad Yani, Batam 29461 Kepulauan Riau, Indonesia
Privacy Policy
1.
Introduction
This Privacy Policy explains how PT Solusi Terpadu Batam, trading under the brand name Hub45 ("Hub45", "we", "us", or "our"), collects, uses, discloses, and safeguards Personal Data when you visit our website or communicate with us in connection with our business process outsourcing (BPO) and remote outsourcing services.
PT Solusi Terpadu Batam acts as the Data Controller for Personal Data collected through this website.
We are committed to protecting Personal Data in accordance with:
Indonesian Personal Data Protection Law (UU PDP)
Singapore Personal Data Protection Act (PDPA)
Applicable international data protection standards, including the EU General Data Protection Regulation (GDPR) where relevant.
2.
Scope of This Policy
This Privacy Policy applies exclusively to:
Visitors of our website
Business representatives contacting us
Prospective and existing B2B clients
Our website is intended solely for professional and business interactions.
3.
Personal Data We Collect
3.1 Information You Provide Directly
When submitting inquiries or communicating with us, we may collect:
Full name
Business email address
Phone or WhatsApp number
Job title or role
Company name
Message content or inquiry details
3.2 Technical and Website Usage Data
When you access our website, certain information is collected automatically for security and operational purposes:
IP address
Browser type and device information
Date and time of access
Referring pages
Basic usage and diagnostic data
This data is not used for behavioral profiling or advertising purposes.
4.
Purpose and Legal Basis for Processing
We process Personal Data based on one or more of the following legal grounds:
Consent — when you voluntarily submit information
Contractual necessity — to prepare or perform business agreements
Legitimate business interests — including communication, service administration, and security compliance
Processing purposes include:
Responding to inquiries and service requests
Preparing proposals and negotiating contracts
Managing BPO and remote outsourcing services
Maintaining professional business communication
Ensuring website security and operational stability
Compliance with legal, tax, and regulatory obligations
5.
Cloud Infrastructure and Remote Collaboration
Hub45 operates using secure digital infrastructure to support remote service delivery.
Personal Data and business communications may be processed using enterprise-grade third-party service providers, including but not limited to:
Microsoft 365 or equivalent business productivity platforms
Secure email systems
Remote access and collaboration tools
Cloud storage and document management services
IT support and communication platforms
Access to Personal Data is restricted to authorized personnel strictly on a need-to-know basis.
We implement reasonable Technical and Organizational Measures (TOMs) designed to protect data confidentiality, integrity, and availability.
6.
Website Hosting and Server Logs
Our website is hosted by a third-party hosting provider.
The hosting provider automatically collects server log information, including IP addresses, timestamps, and technical access data, for purposes of:
cybersecurity monitoring
system integrity
troubleshooting and performance optimization
These logs are not used to identify visitors personally unless required for security investigations.
7.
Cookies and Similar Technologies
Our website uses only strictly necessary cookies, including:
session cookies required for website functionality
security and anti-abuse cookies
technical cookies supporting hosting infrastructure
We do not use:
advertising cookies
cross-site tracking technologies
behavioral marketing profiling
You may configure your browser to block cookies; however, some website functions may be affected.
8.
International Data Transfers
Hub45 operates from Batam, Indonesia, while serving an international client base.
Personal Data may therefore be transferred to or accessed from jurisdictions outside Indonesia, including Singapore, the European Economic Area (EEA), or other regions where our service providers operate.
Where cross-border transfers occur, we ensure an adequate level of protection through:
reputable service providers maintaining recognized security standards
Data Processing Agreements (DPAs)
Standard Contractual Clauses (SCCs) or equivalent safeguards where applicable.
9.
Disclosure of Personal Data
We do not sell Personal Data.
Personal Data may be disclosed only when necessary:
to trusted service providers supporting our business operations
to professional advisors (legal, accounting, compliance)
to government authorities or law enforcement where legally required
to protect legal rights, contractual obligations, or operational security
All third parties are required to maintain appropriate confidentiality and security protections.
10.
Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy, including:
managing business relationships
complying with legal, accounting, or tax requirements
resolving disputes and enforcing agreements
Data is securely deleted or anonymized when no longer required.
11.
Your Privacy Rights
Depending on applicable law and jurisdiction, you may have the right to:
request access to your Personal Data
request correction of inaccurate or incomplete data
request deletion of Personal Data
withdraw previously granted consent
object to certain processing activities
Requests may be submitted using the contact details below.
12.
Special Provisions for Global Users
12.1 Singapore (PDPA)
We collect, use, and disclose Personal Data only for reasonable business purposes and do not use Personal Data for unsolicited direct marketing without consent.
12.2 European Economic Area (GDPR)
For users located within the EEA:
Personal Data is processed in accordance with GDPR principles.
You may lodge a complaint with your local supervisory authority.
Additional contractual safeguards may be defined within a Data Processing Agreement where required.
12.3 United States (CCPA/CPRA Principles)
Hub45 does not sell or share Personal Data for third-party advertising purposes.
13.
Additional Safeguards
Children’s Privacy: Our website and services are intended exclusively for business professionals. We do not knowingly collect Personal Data from individuals under the age of 16.
Automated Decision-Making: We do not engage in automated decision-making, algorithmic profiling, or behavioral monitoring of individuals.
14.
Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most current version will always be published on this page with the updated effective date.
Effective Date / Last Updated: 28.05.2026
15.
Contact for Privacy Matters
For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:
PT Solusi Terpadu Batam (Hub45)
Attention: Data Protection Officer (DPO)
Address: Graha Pena Batam, Lt. 8 Suite 805-1F, Jl. Ahmad Yani, Batam 29461 Kepulauan Riau, Indonesia
Email: dpo@hub45.com
Phone: +62 87865667544
Whether it’s your data or our agreement — we keep things completely transparent.
{
Legal
}
Terms of Use
1.
Acceptance of Terms
By accessing or using the Hub45 website operated by PT Solusi Terpadu Batam ("Hub45", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use.
If you do not agree with these Terms, you must discontinue use of this website immediately.
2.
Purpose of the Website
This website is provided solely for informational and business communication purposes relating to our business process outsourcing (BPO) and remote talent services.
The content on this website:
does not constitute a legally binding offer,
does not create a client relationship,
does not constitute professional, legal, financial, or technical advice.
All commercial engagements and service relationships are governed exclusively by separately negotiated and executed written agreements, including but not limited to Master Service Agreements (MSA) or Service Contracts.
3.
Eligibility and Intended Audience
This website is intended exclusively for:
business representatives,
corporate clients,
professional users seeking B2B services.
The website is not directed toward consumers or individuals acting in a personal capacity.
4.
Intellectual Property Rights
All materials available on this website, including but not limited to:
text,
graphics,
logos,
branding elements,
layout and structural design,
downloadable materials,
software elements and digital assets,
are the intellectual property of PT Solusi Terpadu Batam or its licensors and are protected under applicable intellectual property laws.
You may:
view and download content solely for legitimate business evaluation purposes.
You may not, without prior written permission:
reproduce,
modify,
distribute,
republish,
commercially exploit,
create derivative works from website content.
5.
Acceptable Use and User Conduct
When using this website or submitting information through contact forms, you agree to:
provide accurate and truthful business information,
use the website only for lawful purposes,
refrain from activities that may harm the website or its users.
You must not:
introduce malware, malicious code, or harmful technologies,
attempt unauthorized access to systems or data,
conduct automated scraping, harvesting, or data extraction,
submit spam, unsolicited marketing messages, or fraudulent inquiries,
interfere with website functionality or security mechanisms.
We reserve the right to restrict or block access in case of misuse.
6.
No Reliance Website Information
While we aim to keep information accurate and current, business environments and service offerings may change.
Information presented on this website should not be relied upon as the sole basis for business decisions. Formal commitments arise only from executed contractual agreements.
7.
Disclaimer of Warranties
This website is provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, Hub45 makes no warranties or representations, express or implied, regarding:
accuracy,
completeness,
reliability,
availability,
fitness for a particular purpose,
uninterrupted or error-free operation of the website.
8.
Limitation of Liability
To the maximum extent permitted by law, PT Solusi Terpadu Batam shall not be liable for any damages arising from or related to:
access to or use of this website,
inability to access the website,
reliance on website information,
technical interruptions, delays, or system failures,
unauthorized third-party access or cyber incidents.
This limitation applies to direct, indirect, incidental, consequential, or special damages.
9.
Third-Party Links
We do not sell Personal Data.
Personal Data may be disclosed only when necessary:
to trusted service providers supporting our business operations
to professional advisors (legal, accounting, compliance)
to government authorities or law enforcement where legally required
to protect legal rights, contractual obligations, or operational security
All third parties are required to maintain appropriate confidentiality and security protections.
10.
Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how Personal Data is collected, used, and protected.
By using this website, you acknowledge that you have reviewed our Privacy Policy.
11.
Website Availability and Modifications
We reserve the right, at any time and without prior notice, to:
modify website content,
suspend or discontinue website operation,
update or revise services or information presented.
We are not liable for any consequences resulting from such modifications or interruptions.
12.
Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
Any dispute arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Batam, Indonesia, unless otherwise required by mandatory law.
13.
Changes to These Terms
We may revise these Terms of Use periodically. The updated version will be published on this page together with the revised effective date. Continued use of the website after updates constitutes acceptance of the revised Terms.
Effective Date / Last Updated: 28.05.2026
14.
Contact Information
For legal inquiries or permission requests regarding website content, please contact:
PT Solusi Terpadu Batam (Hub45)
Legal Contact Email: hello@hub45.com
Address: Graha Pena Batam, Lt. 8 Suite 805-1F, Jl. Ahmad Yani, Batam 29461 Kepulauan Riau, Indonesia
Privacy Policy
1.
Introduction
This Privacy Policy explains how PT Solusi Terpadu Batam, trading under the brand name Hub45 ("Hub45", "we", "us", or "our"), collects, uses, discloses, and safeguards Personal Data when you visit our website or communicate with us in connection with our business process outsourcing (BPO) and remote outsourcing services.
PT Solusi Terpadu Batam acts as the Data Controller for Personal Data collected through this website.
We are committed to protecting Personal Data in accordance with:
Indonesian Personal Data Protection Law (UU PDP)
Singapore Personal Data Protection Act (PDPA)
Applicable international data protection standards, including the EU General Data Protection Regulation (GDPR) where relevant.
2.
Scope of This Policy
This Privacy Policy applies exclusively to:
Visitors of our website
Business representatives contacting us
Prospective and existing B2B clients
Our website is intended solely for professional and business interactions.
3.
Personal Data We Collect
3.1 Information You Provide Directly
When submitting inquiries or communicating with us, we may collect:
Full name
Business email address
Phone or WhatsApp number
Job title or role
Company name
Message content or inquiry details
3.2 Technical and Website Usage Data
When you access our website, certain information is collected automatically for security and operational purposes:
IP address
Browser type and device information
Date and time of access
Referring pages
Basic usage and diagnostic data
This data is not used for behavioral profiling or advertising purposes.
4.
Purpose and Legal Basis for Processing
We process Personal Data based on one or more of the following legal grounds:
Consent — when you voluntarily submit information
Contractual necessity — to prepare or perform business agreements
Legitimate business interests — including communication, service administration, and security compliance
Processing purposes include:
Responding to inquiries and service requests
Preparing proposals and negotiating contracts
Managing BPO and remote outsourcing services
Maintaining professional business communication
Ensuring website security and operational stability
Compliance with legal, tax, and regulatory obligations
5.
Cloud Infrastructure and Remote Collaboration
Hub45 operates using secure digital infrastructure to support remote service delivery.
Personal Data and business communications may be processed using enterprise-grade third-party service providers, including but not limited to:
Microsoft 365 or equivalent business productivity platforms
Secure email systems
Remote access and collaboration tools
Cloud storage and document management services
IT support and communication platforms
Access to Personal Data is restricted to authorized personnel strictly on a need-to-know basis.
We implement reasonable Technical and Organizational Measures (TOMs) designed to protect data confidentiality, integrity, and availability.
6.
Website Hosting and Server Logs
Our website is hosted by a third-party hosting provider.
The hosting provider automatically collects server log information, including IP addresses, timestamps, and technical access data, for purposes of:
cybersecurity monitoring
system integrity
troubleshooting and performance optimization
These logs are not used to identify visitors personally unless required for security investigations.
7.
Cookies and Similar Technologies
Our website uses only strictly necessary cookies, including:
session cookies required for website functionality
security and anti-abuse cookies
technical cookies supporting hosting infrastructure
We do not use:
advertising cookies
cross-site tracking technologies
behavioral marketing profiling
You may configure your browser to block cookies; however, some website functions may be affected.
8.
International Data Transfers
Hub45 operates from Batam, Indonesia, while serving an international client base.
Personal Data may therefore be transferred to or accessed from jurisdictions outside Indonesia, including Singapore, the European Economic Area (EEA), or other regions where our service providers operate.
Where cross-border transfers occur, we ensure an adequate level of protection through:
reputable service providers maintaining recognized security standards
Data Processing Agreements (DPAs)
Standard Contractual Clauses (SCCs) or equivalent safeguards where applicable.
9.
Disclosure of Personal Data
We do not sell Personal Data.
Personal Data may be disclosed only when necessary:
to trusted service providers supporting our business operations
to professional advisors (legal, accounting, compliance)
to government authorities or law enforcement where legally required
to protect legal rights, contractual obligations, or operational security
All third parties are required to maintain appropriate confidentiality and security protections.
10.
Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy, including:
managing business relationships
complying with legal, accounting, or tax requirements
resolving disputes and enforcing agreements
Data is securely deleted or anonymized when no longer required.
11.
Your Privacy Rights
Depending on applicable law and jurisdiction, you may have the right to:
request access to your Personal Data
request correction of inaccurate or incomplete data
request deletion of Personal Data
withdraw previously granted consent
object to certain processing activities
Requests may be submitted using the contact details below.
12.
Special Provisions for Global Users
12.1 Singapore (PDPA)
We collect, use, and disclose Personal Data only for reasonable business purposes and do not use Personal Data for unsolicited direct marketing without consent.
12.2 European Economic Area (GDPR)
For users located within the EEA:
Personal Data is processed in accordance with GDPR principles.
You may lodge a complaint with your local supervisory authority.
Additional contractual safeguards may be defined within a Data Processing Agreement where required.
12.3 United States (CCPA/CPRA Principles)
Hub45 does not sell or share Personal Data for third-party advertising purposes.
13.
Additional Safeguards
Children’s Privacy: Our website and services are intended exclusively for business professionals. We do not knowingly collect Personal Data from individuals under the age of 16.
Automated Decision-Making: We do not engage in automated decision-making, algorithmic profiling, or behavioral monitoring of individuals.
14.
Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most current version will always be published on this page with the updated effective date.
Effective Date / Last Updated: 28.05.2026
15.
Contact for Privacy Matters
For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:
PT Solusi Terpadu Batam (Hub45)
Attention: Data Protection Officer (DPO)
Address: Graha Pena Batam, Lt. 8 Suite 805-1F, Jl. Ahmad Yani, Batam 29461 Kepulauan Riau, Indonesia
Email: dpo@hub45.com
Phone: +62 87865667544
Whether it’s your data or our agreement — we keep things completely transparent.
{
Legal
}
Terms of Use
1.
Acceptance of Terms
By accessing or using the Hub45 website operated by PT Solusi Terpadu Batam ("Hub45", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use.
If you do not agree with these Terms, you must discontinue use of this website immediately.
2.
Purpose of the Website
This website is provided solely for informational and business communication purposes relating to our business process outsourcing (BPO) and remote talent services.
The content on this website:
does not constitute a legally binding offer,
does not create a client relationship,
does not constitute professional, legal, financial, or technical advice.
All commercial engagements and service relationships are governed exclusively by separately negotiated and executed written agreements, including but not limited to Master Service Agreements (MSA) or Service Contracts.
3.
Eligibility and Intended Audience
This website is intended exclusively for:
business representatives,
corporate clients,
professional users seeking B2B services.
The website is not directed toward consumers or individuals acting in a personal capacity.
4.
Intellectual Property Rights
All materials available on this website, including but not limited to:
text,
graphics,
logos,
branding elements,
layout and structural design,
downloadable materials,
software elements and digital assets,
are the intellectual property of PT Solusi Terpadu Batam or its licensors and are protected under applicable intellectual property laws.
You may:
view and download content solely for legitimate business evaluation purposes.
You may not, without prior written permission:
reproduce,
modify,
distribute,
republish,
commercially exploit,
create derivative works from website content.
5.
Acceptable Use and User Conduct
When using this website or submitting information through contact forms, you agree to:
provide accurate and truthful business information,
use the website only for lawful purposes,
refrain from activities that may harm the website or its users.
You must not:
introduce malware, malicious code, or harmful technologies,
attempt unauthorized access to systems or data,
conduct automated scraping, harvesting, or data extraction,
submit spam, unsolicited marketing messages, or fraudulent inquiries,
interfere with website functionality or security mechanisms.
We reserve the right to restrict or block access in case of misuse.
6.
No Reliance Website Information
While we aim to keep information accurate and current, business environments and service offerings may change.
Information presented on this website should not be relied upon as the sole basis for business decisions. Formal commitments arise only from executed contractual agreements.
7.
Disclaimer of Warranties
This website is provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, Hub45 makes no warranties or representations, express or implied, regarding:
accuracy,
completeness,
reliability,
availability,
fitness for a particular purpose,
uninterrupted or error-free operation of the website.
8.
Limitation of Liability
To the maximum extent permitted by law, PT Solusi Terpadu Batam shall not be liable for any damages arising from or related to:
access to or use of this website,
inability to access the website,
reliance on website information,
technical interruptions, delays, or system failures,
unauthorized third-party access or cyber incidents.
This limitation applies to direct, indirect, incidental, consequential, or special damages.
9.
Third-Party Links
We do not sell Personal Data.
Personal Data may be disclosed only when necessary:
to trusted service providers supporting our business operations
to professional advisors (legal, accounting, compliance)
to government authorities or law enforcement where legally required
to protect legal rights, contractual obligations, or operational security
All third parties are required to maintain appropriate confidentiality and security protections.
10.
Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how Personal Data is collected, used, and protected.
By using this website, you acknowledge that you have reviewed our Privacy Policy.
11.
Website Availability and Modifications
We reserve the right, at any time and without prior notice, to:
modify website content,
suspend or discontinue website operation,
update or revise services or information presented.
We are not liable for any consequences resulting from such modifications or interruptions.
12.
Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
Any dispute arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Batam, Indonesia, unless otherwise required by mandatory law.
13.
Changes to These Terms
We may revise these Terms of Use periodically. The updated version will be published on this page together with the revised effective date. Continued use of the website after updates constitutes acceptance of the revised Terms.
Effective Date / Last Updated: 28.05.2026
14.
Contact Information
For legal inquiries or permission requests regarding website content, please contact:
PT Solusi Terpadu Batam (Hub45)
Legal Contact Email: hello@hub45.com
Address: Graha Pena Batam, Lt. 8 Suite 805-1F, Jl. Ahmad Yani, Batam 29461 Kepulauan Riau, Indonesia
Privacy Policy
1.
Introduction
This Privacy Policy explains how PT Solusi Terpadu Batam, trading under the brand name Hub45 ("Hub45", "we", "us", or "our"), collects, uses, discloses, and safeguards Personal Data when you visit our website or communicate with us in connection with our business process outsourcing (BPO) and remote outsourcing services.
PT Solusi Terpadu Batam acts as the Data Controller for Personal Data collected through this website.
We are committed to protecting Personal Data in accordance with:
Indonesian Personal Data Protection Law (UU PDP)
Singapore Personal Data Protection Act (PDPA)
Applicable international data protection standards, including the EU General Data Protection Regulation (GDPR) where relevant.
2.
Scope of This Policy
This Privacy Policy applies exclusively to:
Visitors of our website
Business representatives contacting us
Prospective and existing B2B clients
Our website is intended solely for professional and business interactions.
3.
Personal Data We Collect
3.1 Information You Provide Directly
When submitting inquiries or communicating with us, we may collect:
Full name
Business email address
Phone or WhatsApp number
Job title or role
Company name
Message content or inquiry details
3.2 Technical and Website Usage Data
When you access our website, certain information is collected automatically for security and operational purposes:
IP address
Browser type and device information
Date and time of access
Referring pages
Basic usage and diagnostic data
This data is not used for behavioral profiling or advertising purposes.
4.
Purpose and Legal Basis for Processing
We process Personal Data based on one or more of the following legal grounds:
Consent — when you voluntarily submit information
Contractual necessity — to prepare or perform business agreements
Legitimate business interests — including communication, service administration, and security compliance
Processing purposes include:
Responding to inquiries and service requests
Preparing proposals and negotiating contracts
Managing BPO and remote outsourcing services
Maintaining professional business communication
Ensuring website security and operational stability
Compliance with legal, tax, and regulatory obligations
5.
Cloud Infrastructure and Remote Collaboration
Hub45 operates using secure digital infrastructure to support remote service delivery.
Personal Data and business communications may be processed using enterprise-grade third-party service providers, including but not limited to:
Microsoft 365 or equivalent business productivity platforms
Secure email systems
Remote access and collaboration tools
Cloud storage and document management services
IT support and communication platforms
Access to Personal Data is restricted to authorized personnel strictly on a need-to-know basis.
We implement reasonable Technical and Organizational Measures (TOMs) designed to protect data confidentiality, integrity, and availability.
6.
Website Hosting and Server Logs
Our website is hosted by a third-party hosting provider.
The hosting provider automatically collects server log information, including IP addresses, timestamps, and technical access data, for purposes of:
cybersecurity monitoring
system integrity
troubleshooting and performance optimization
These logs are not used to identify visitors personally unless required for security investigations.
7.
Cookies and Similar Technologies
Our website uses only strictly necessary cookies, including:
session cookies required for website functionality
security and anti-abuse cookies
technical cookies supporting hosting infrastructure
We do not use:
advertising cookies
cross-site tracking technologies
behavioral marketing profiling
You may configure your browser to block cookies; however, some website functions may be affected.
8.
International Data Transfers
Hub45 operates from Batam, Indonesia, while serving an international client base.
Personal Data may therefore be transferred to or accessed from jurisdictions outside Indonesia, including Singapore, the European Economic Area (EEA), or other regions where our service providers operate.
Where cross-border transfers occur, we ensure an adequate level of protection through:
reputable service providers maintaining recognized security standards
Data Processing Agreements (DPAs)
Standard Contractual Clauses (SCCs) or equivalent safeguards where applicable.
9.
Disclosure of Personal Data
We do not sell Personal Data.
Personal Data may be disclosed only when necessary:
to trusted service providers supporting our business operations
to professional advisors (legal, accounting, compliance)
to government authorities or law enforcement where legally required
to protect legal rights, contractual obligations, or operational security
All third parties are required to maintain appropriate confidentiality and security protections.
10.
Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy, including:
managing business relationships
complying with legal, accounting, or tax requirements
resolving disputes and enforcing agreements
Data is securely deleted or anonymized when no longer required.
11.
Your Privacy Rights
Depending on applicable law and jurisdiction, you may have the right to:
request access to your Personal Data
request correction of inaccurate or incomplete data
request deletion of Personal Data
withdraw previously granted consent
object to certain processing activities
Requests may be submitted using the contact details below.
12.
Special Provisions for Global Users
12.1 Singapore (PDPA)
We collect, use, and disclose Personal Data only for reasonable business purposes and do not use Personal Data for unsolicited direct marketing without consent.
12.2 European Economic Area (GDPR)
For users located within the EEA:
Personal Data is processed in accordance with GDPR principles.
You may lodge a complaint with your local supervisory authority.
Additional contractual safeguards may be defined within a Data Processing Agreement where required.
12.3 United States (CCPA/CPRA Principles)
Hub45 does not sell or share Personal Data for third-party advertising purposes.
13.
Additional Safeguards
Children’s Privacy: Our website and services are intended exclusively for business professionals. We do not knowingly collect Personal Data from individuals under the age of 16.
Automated Decision-Making: We do not engage in automated decision-making, algorithmic profiling, or behavioral monitoring of individuals.
14.
Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most current version will always be published on this page with the updated effective date.
Effective Date / Last Updated: 28.05.2026
15.
Contact for Privacy Matters
For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:
PT Solusi Terpadu Batam (Hub45)
Attention: Data Protection Officer (DPO)
Address: Graha Pena Batam, Lt. 8 Suite 805-1F, Jl. Ahmad Yani, Batam 29461 Kepulauan Riau, Indonesia
Email: dpo@hub45.com
Phone: +62 87865667544